Frequently Asked Questions (FAQ)

URide.rent is a premium car rental service based in Dubai, offering a wide range of vehicles to meet all your transportation needs. Whether you need a car for business, leisure, or special occasions, we have the perfect ride for you.

You can easily book a car through our website. Simply select your desired vehicle, choose your rental dates, provide your personal information, and make a payment to confirm your booking.

To rent a car from URide.rent, you must:

Be at least 21 years old.
Have a valid driving license.
Provide a valid passport or Emirates ID.
Have a valid credit card for payment and security deposit purposes.

We offer a diverse fleet of vehicles, including economy cars, luxury cars, SUVs, and vans. You can view our complete range of vehicles on our website under the “Fleet” section.

Additional charges may apply for services such as GPS rental, child seats, additional driver fees, insurance coverage, and fuel charges. All additional charges will be clearly outlined during the booking process.

Yes, you can modify or cancel your booking. Please refer to our cancellation and modification policy on the booking confirmation page or contact our customer service team for assistance. Note that cancellation fees may apply based on the timing of your cancellation.

Our fuel policy is full-to-full. This means you will receive the car with a full tank of fuel and you must return it with a full tank. If the car is returned with less fuel, refueling charges will apply.

In case of an accident or breakdown, please contact our 24/7 emergency support team immediately. Our contact details will be provided in your rental agreement. We will assist you with the necessary steps to ensure your safety and get you back on the road as soon as possible.

Yes, all our rentals come with basic insurance coverage. Additional insurance options are available for purchase to provide you with extra protection. Please review the insurance options during the booking process.

Yes, you can add an additional driver to your rental agreement. The additional driver must meet the same eligibility requirements and provide the necessary documentation. Additional driver fees may apply.

We accept payments via major credit cards, including Visa, MasterCard, and American Express. Payments can be made securely through our website during the booking process.

You can contact our customer support team via email at [insert email address] or by phone at [insert phone number]. Our customer service team is available 24/7 to assist you with any inquiries or issues.

Our office is located at:
URIDE CAR RENTAL L.L.C
Office No. 9
Hela Abdulla No-03
Al Karama
Dubai, United Arab Emirates

Our office is open from Sunday to Thursday, 9:00 AM to 6:00 PM. However, our online booking system and customer support are available 24/7.

Yes, we offer long-term rental options at competitive rates. Please contact our customer support team for more details and personalized quotes.